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Terms and conditions

Client agreement


Dr Jo Mueller and The Client 


Upon your signature on the client agreement form that will be provided at the start of our sessions, or by attending the sessions, this Agreement will constitute a binding contract between the parties.

Confidentiality, supervision and records


Therapy often involves the disclosure of sensitive and personal information, so confidentiality is paramount. In order to protect your right to privacy the information you disclose to your therapist will remain confidential between the parties. I am bound by my professional codes of conduct as defined by my accrediting organisation, which includes responsibility to manage your information confidentially and in accordance with GDPR.

To the extent permitted, I would always attempt to speak to you before breaking confidentiality. In addition to situations in which you give consent for information you have disclosed to be shared with a third party, there are certain situations in which your I may be required to break confidentiality without your consent:


  • Where I am compelled to by regulation or law; or

  • Where the information is of such gravity that confidentiality cannot be maintained. This includes instances in which I consider in my sole discretion the client or others could be in immediate danger; or

  • Where the situation concerns a safeguarding issue regarding the welfare of a minor.

  • Supervision - all therapists are required by their profession to have regular supervision sessions where they discuss aspects of their clinical work. In such supervisions, therapists do not reveal individual identities during these sessions and supervision itself is confidential between therapist and supervisor.

  • Record keeping - therapists typically find it useful to keep some notes on your sessions. These tend to be brief and help to keep track of topics themes covered in therapy. Paper notes are kept anonymously, and in accordance with GDPR. Please refer to my Data Privacy Policy.

Payment and fees


Fees must be paid in advance of each session. You may choose to pay for a block of sessions in advance if you prefer. If there is a problem with payment you must notify me as soon as you can. A 5% late fee may be incurred if payments are overdue. To protect against banking fraud, there are no circumstances in which I would direct you to change accounts to which fees are paid without speaking to you in person or on the telephone.

Cancellation policy

If for any reason you are unable to attend a scheduled session please make me aware in good time. Missed sessions and sessions cancelled less than 24 hours in advance will be charged the full fee.

Ethical practice

I follow a code of ethics approved by the UK HCPC (Health and Care Professional Council), with whom I am registered (HCPC registration number: PYL28684)



Please contact me in the first instance should you wish to discuss any aspect of your care or this Agreement. If you are unable to resolve any queries or issues with me directly, please contact the HCPC. Sessions that cannot be completed due to technical problems on your side (including, but not limited to, lost internet connection) will be charged as normal.

Juristiction and governing law​

This Agreement and any disputes arising out of or in connection with it shall be governed by and construed in accordance with English law and each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales.

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